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S1E5 VIDEO: A Lively Debate About Things We (Mostly) Agree On with Jared Spool
Oh. My. God. You guys. Jared Spool is on Corporate Underpants. 🎉
In this episode, I sit down with the Jared Spool to talk about UX, product, and—of course—the corporate messes that make our jobs way harder than they need to be. We kick things off by diving into the early, wild days of UX (back when “user experience” wasn’t even a thing), and Jared shares hilarious and infuriating stories about fighting for better design before anyone knew why it mattered.
Then we get into the real stuff:
⚡ Why proving UX’s value is still an uphill battle (and what to do about it)
⚡ How business metrics—not just usability—can make UX indispensable
⚡ How to stop waiting for a seat at the table and make leadership pay attention
Jared also casually drops the fact that he accidentally invented voicemail (oops), helped define the way we use keyboards, and somehow made usability testing sound fun. If you’ve ever had to fight for UX, justify your work, or convince execs to stop launching terrible products, you need this episode.
04:24Â Jared's Early Badassery: The 70's and 80's
07:15Â The Era of "Computer Operators"
09:49Â The First Word Processors in the Era Before UX
13:27Â Jared Accidentally Invents Voicemail
17:06Â Getting People To Think About "Users"
18:23Â Early 2000's: The First Research Into "What Makes A Good Website?"
21:05Â The Trick: What Does Great UX Mean To Your Team or Org?
23:40Â De mocratization vs. Delegation
25:14Â The First Usability Lab
30:39Â Jared's Work Today: How To Get A Seat At The Table
31:26Â We Know How To Design Things. So Why Are Things Still Poorly Designed?
32:31Â The 2010s' Boom: 6,221 Days Without Becoming a Bank
36:12Â Our Snobbishness About "The Bottom LIne"
38:28Â The Face Weasel
38:58Â How To Become Hyper-Valuable To Mount Olumpus
41:59Â Tamara And Jared Argue Over Job Titles
43:12Â How To Become Powerful In An Organization
46:49Â Leaders Of Awesomeness Helps You Become Undeniably Valuable
48:30Â Pro-tip: Metrics Aren't "Numbers." They're "Measuring Change."
49:22Â Shifting from Tactical Research to Strategic Research
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By Tamara AdlinOh. My. God. You guys. Jared Spool is on Corporate Underpants. 🎉
In this episode, I sit down with the Jared Spool to talk about UX, product, and—of course—the corporate messes that make our jobs way harder than they need to be. We kick things off by diving into the early, wild days of UX (back when “user experience” wasn’t even a thing), and Jared shares hilarious and infuriating stories about fighting for better design before anyone knew why it mattered.
Then we get into the real stuff:
⚡ Why proving UX’s value is still an uphill battle (and what to do about it)
⚡ How business metrics—not just usability—can make UX indispensable
⚡ How to stop waiting for a seat at the table and make leadership pay attention
Jared also casually drops the fact that he accidentally invented voicemail (oops), helped define the way we use keyboards, and somehow made usability testing sound fun. If you’ve ever had to fight for UX, justify your work, or convince execs to stop launching terrible products, you need this episode.
04:24Â Jared's Early Badassery: The 70's and 80's
07:15Â The Era of "Computer Operators"
09:49Â The First Word Processors in the Era Before UX
13:27Â Jared Accidentally Invents Voicemail
17:06Â Getting People To Think About "Users"
18:23Â Early 2000's: The First Research Into "What Makes A Good Website?"
21:05Â The Trick: What Does Great UX Mean To Your Team or Org?
23:40Â De mocratization vs. Delegation
25:14Â The First Usability Lab
30:39Â Jared's Work Today: How To Get A Seat At The Table
31:26Â We Know How To Design Things. So Why Are Things Still Poorly Designed?
32:31Â The 2010s' Boom: 6,221 Days Without Becoming a Bank
36:12Â Our Snobbishness About "The Bottom LIne"
38:28Â The Face Weasel
38:58Â How To Become Hyper-Valuable To Mount Olumpus
41:59Â Tamara And Jared Argue Over Job Titles
43:12Â How To Become Powerful In An Organization
46:49Â Leaders Of Awesomeness Helps You Become Undeniably Valuable
48:30Â Pro-tip: Metrics Aren't "Numbers." They're "Measuring Change."
49:22Â Shifting from Tactical Research to Strategic Research