InsideDT: The Inside Digital Transformation Podcast

S1:E6 - KeyBank's Stephen Schroth: Using Design Thinking to Improve Business Outcomes with Technology


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In this episode, I’m speaking with Stephen Schroth, executive vice president and enterprise design officer for KeyBank, about how to use design thinking to achieve the best business outcomes from your digital transformation efforts.

KeyBank is a Cleveland-based $1.9B financial services company with 18,000 employees in 15 states.

Today's episode will cover, among other things:

  • What design thinking is
  • How it is applied to digital transformation
  • How putting users at the center of the solution leads to better business outcomes
  • The questions executives need to ask
  • Real world examples of design thinking
  • ...more
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    InsideDT: The Inside Digital Transformation PodcastBy Allen Bernard