Ricky Cheung joins with Aaron Pang to share how Rosewood builds a purposeful workforce through The Calling and relationship hospitality.  We will explore a wide range of topics such as the importance of looking after humans and their feelings as companies push towards digital, what the right culture in a business looks like and how Rosewood empowers their people to greet customers without giving them any operating manual / playbook, but still managed to impress Aaron with their above and beyond service!

Ricky currently looks after global talent acquisition for Rosewood Hotel Group, an international luxury hotel group.