In this episode, my guest is Pia Hannukainen, Head of Customer Experience at OP Financial Group. At OP, she leads the development of customer experience across digital channels. Pia has over 15 years of experience in design thinking — as a researcher, designer, educator, and consultant. At OP, she’s held multiple roles: she founded the […]

S1E8 Being heard, hearing back – Guest Pia Hannukainen, OP Group

Driving Renewal is an AI translated version of the "Uudistajat" podcast series, originally in Finnish. This podcast series delves into organizational renewal through conversations with various experts. The goal is to understand what renewal looks like in different work environments, what it entails in practice, and what it requires from us as people. The podcast is originally hosted by Satu Rekonen, a university lecturer at Aalto University's Department of Industrial Engineering and Management. In these episodes, you'll hear Satu, and her podcast guests, speaking in an an AI-generated voice, as we wanted to experiment with an artificial intelligence translation and a text-to-speech service. 

The editing and sound design for the series were done by Tuomas Ahva: https://www.tuomasahva.net/
Photo: George Atanassov
Transcripts of the episodes can be found at: https://www.aalto.fi/en/podcasts/driving-renewal

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Driving Renewal is an AI translated version of the "Uudistajat" podcast series, originally in Finnish. This podcast series delves into organizational renewal through conversations with various experts. The goal is to understand what renewal looks like in different work environments, what it entails in practice, and what it requires from us as people. The podcast is originally hosted by Satu Rekonen, a university lecturer at Aalto University's Department of Industrial Engineering and Management. In these episodes, you'll hear Satu, and her podcast guests, speaking in an an AI-generated voice, as we wanted to experiment with an artificial intelligence translation and a text-to-speech service. The editing and sound design for the series were done by Tuomas Ahva: https://www.tuomasahva.net/ Photo: George Atanassov Transcripts of the episodes can be found at: https://www.aalto.fi/en/podcasts/driving-renewal

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S1E8 Being heard, hearing back – Guest Pia Hannukainen, OP Group

S1E8 Being heard, hearing back – Guest Pia Hannukainen, OP Group