Service quality models (Parasuraman et al, 1985) 
Hierarchical models of service quality (Brady & Cronin, 2001)
Quality assurance in healthcare (Donabedian, 2002)

Service quality models (Parasuraman et al, 1985) Hierarchical models of service quality (Brady & Cronin, 2001) Quality assurance in healthcare (Donabedian, 2002)

Service quality models (Parasuraman et al, 1985)&nbsp;
Hierarchical models of service quality (Brady &amp; Cronin, 2001)
Quality assurance in healthcare (Donabedian, 2002)

S2 E11: Quality models (part 2)

Membahas apa yang menjadi diskusi dalam kuliah. Menjawab bagaimana sebuah materi berjalan dalam realita. Seputar manajemen dalam kesehatan masyarakat.

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S2 E11: Quality models (part 2)

S2 E11: Quality models (part 2)