Claims are possibly the most important part of insurance for a customer, so how do you make sure you're not just meeting but exceeding expectations?

With carriers trying to get claims right for decades, we think that Kita, the carbon insurance specialist, have developed a claims experience which is pretty close to being one of the best in the business.

Nick and Toby discuss what Kita are doing, what other insurance companies might learn from it, and how its possible to use innovation tools and techniques to get closer to delivering an excellent claims experience.