In this episode, Jim Santiago from the National Restaurant Association discusses what goes into a CCaaS migration.  We will discuss all of the challenges and opportunities for success from the start of the discovery and RFP process all the way through the implementation and steady state.  Jim discusses how Cloudlinx was instrumental in the success of his project and many of the ways that choosing a vendor is difficult if you are not able to see through the sales pitches and how partnering with Cloudlinx enabled him to focus internally on the business while we did the heavy lifting of vendor management.