Our guest is Richard Hooper CBE, the founding deputy chair of the UK Communications Regulator, OfCom. Under the Labour and Conservative governments, he chaired reviews on the Royal Mail and copyright licensing. He is the author of Making Meetings Work. Richard speaks about his Longest Day chairing a board in disarray in one day. His 3-step approach of asking what is the issue?, what skills are needed around this board-table?, and what is the solution? have served him well. With truth and trust restored, a board can run like a rhythmic rowing team where everyone on board, forgive the pun, has ample opportunity to say what they think and get on with achieving success.

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