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S2 E3: Driving Customer & Data Insights with Onfido
Kam Dadfar (Director of Product Ops), Virginia Chiarentin (Product Ops Manager) and Charlotte Hayward (Product Ops Manager) from Onfido join me for the third episode of Season 2 of POP. We find out how harnessing the power of data can unlock both process and product improvements in a fast growing scale-up and deep dive on the following challenges:
1. Using customer insights to improve a trial adoption process
2. Building on data insights to drive longer term product improvements
3. Scaling an NPS system
Listen in for some unique insights from a Product Ops team that sits under the Operations org and functions as a neutral party that ultimately puts customer interests first!
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By Gerisha Nadaraju
5
33 ratings
Kam Dadfar (Director of Product Ops), Virginia Chiarentin (Product Ops Manager) and Charlotte Hayward (Product Ops Manager) from Onfido join me for the third episode of Season 2 of POP. We find out how harnessing the power of data can unlock both process and product improvements in a fast growing scale-up and deep dive on the following challenges:
1. Using customer insights to improve a trial adoption process
2. Building on data insights to drive longer term product improvements
3. Scaling an NPS system
Listen in for some unique insights from a Product Ops team that sits under the Operations org and functions as a neutral party that ultimately puts customer interests first!