Is usage-based insurance about more than just lower prices?

UBI is often seen as a way to cut costs, but could it reshape how insurers build trust and engage with customers?

Liberty Mutual is using data-driven pricing to make insurance fairer and more personalised—but what does this mean for the future of the industry?

Nick and Toby explore why UBI is more than just a discount, how it’s changing customer relationships, and what insurers can learn from Liberty Mutual’s approach. Plus, they discuss how innovation techniques can help insurers rethink pricing and engagement.