Sign up to save your podcasts
Or
Share S2 E589: Encore Episode - What you're doing that is driving your customers crazy!
Share to email
Share to Facebook
Share to X
Share to email
Share to Facebook
Share to X
Or
S2 E589: Encore Episode - What you're doing that is driving your customers crazy!
When Indianapolis sports radio celebrity Kent Sterling posted about his horrible experience at a local McDonald’s because of the local managers, it reminded Scott McKain of a recent Forbes.com blog about the “Five Customer Service Practices That Drive Consumers Crazy.” Today’s PROJECT DISTINCT will reveal those five errors so you don’t inadvertently create for your customers a bad experience like McDonald’s did for Sterling!
Learn more about your ad choices. Visit megaphone.fm/adchoices
View all episodes
By Scott McKain
5
2222 ratings
When Indianapolis sports radio celebrity Kent Sterling posted about his horrible experience at a local McDonald’s because of the local managers, it reminded Scott McKain of a recent Forbes.com blog about the “Five Customer Service Practices That Drive Consumers Crazy.” Today’s PROJECT DISTINCT will reveal those five errors so you don’t inadvertently create for your customers a bad experience like McDonald’s did for Sterling!
Learn more about your ad choices. Visit megaphone.fm/adchoices