Difficult conversations are part of life. We might want to avoid them, but it is about three things: what happened, feelings and how to keep your balance. Sometimes all you need to do is acknowledge other feelings.

Each party will have their version of reality. There’s no such thing as ‘facts’ in a difficult conversation, there is only our interpretation, which is coloured by things like the Truth Assumption, the Intention Invention and the Blame Frame. In this podcast, Mike and Ryan are looking at a real-life examples and the best way to resolve them.

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