Rohan and Shayne chat with Yi to discuss AI innovation in customer service.

They also talk about:

- Domain-specific AI: where language models (LMs) are trained to understand specific industries and customer bases.

- Automating efficiency: how LMs can evaluate themselves, leading to more efficient improvement in customer interactions.

- AI limitations: challenges of using LM agents, and the issue of "hallucination" where LMs generate incorrect responses.