Season 2 Episode 74
3/23/22

I had gone to the RV show at Rockland county community college in suffern New York back in February. It seems like a lot of the new rigs out there are getting rid of valances and putting up curtains.
It also seems like there's a lot more rigs out there with outdoor kitchens. Which got me thinking our first rig did not have one our second one does. And we don't use the outdoor kitchen very often.
Also I noticed not one rig or camper had a topper on its slide. We love our toppers.

I finished putting up the curtains in the living room which meant removing the valence and moving the light switch. A beautiful decision.
Here's a link to the before and after pics https://www.facebook.com/277623782811787/posts/1115125672394923/

I went to put out my awning and nothing. I then tried the over-the-cab bed also not working. All else working. Tried it on shore power, 12v batteries and generator. Same issues.
I checked 12v fuses, all good.
Are these 2 issues related?
I'm sure they are. The first thing I did was I went to the fuse box the over the cab bed and the awning are on the same 15 and fuse. I tested the fuse and tested good but I replaced it anyway. Nothing.

I called Thor support line. And so the headaches began. There was a recording that they were very overwhelmed and I wouldn't lose my spot and what I like a return call. I figured sure why not. Later that evening somebody was asking a question about Thor service so I told them my experience that I just mentioned. About an hour later I received a private message from a representative that Thor and she is assured me that she would start a ticket for me and have somebody call the next day.
She also told me that I need to register the rig at Thor this way I can be notified of recalls etc. Here's the website she gave me to do that: [email protected]
The next day I did receive a call from a tech support at Thor. But for over an hour she had me looking for the over the cab bed controller. I couldn't locate it she said she would get back to me that afternoon.
A couple hours later she emailed me that there is no controller and I needed to replace a relay I found four of them I took a picture of the one I thought it was. I emailed it to the tech and she said yes that's the one you need to replace. I went online I ordered it it arrived at the house a few days later. I swapped out the relay the problem continued. I emailed her back and let her know this and she had me hook up an amp meter to different connections on the relay and I emailed her the results. She's then conferred with another tech for a couple of hours and got back to me and said the relay I replaced was not the right relay. She sent me the description and a picture of the correct relay.
That was inaccurate there was no other relay underneath the bed. I then sent her an email about my frustration because this has been going on for almost a week now. And I told her if she cannot resolve my issue I want to talk to the service manager. Well that never happened. So after 9 days of dealing with Thor tech I finally gave up. Our choices were to either bring it to a shop, Thor in Indiana, or call George Fry. If you listen to my previous episodes especially early on I've mentioned George's name a few times. George is a local mobile tech here in the Hudson Valley of New York. He helped us diagnose a problem with our solenoid operating our BCC battery control center on our last rig. When he found that problem he recommended we take it to four to have them fix it being a built it. And when our generator failed on our last rig he explained to me about finding the fault code and tracking down the problem while we were on the road near Canada. Here’s the...