In this episode, Dominique offers a perspective and provides tips on how to recover payments when customers default on their payment obligations with your services. She explains ways to have these conversations, and offers a different ways of looking at dealing with customers when payment issues arise.

 

Dominique touches on the importance of relationship building being apart of your business model, and how to create safe spaces for customers to communicate with you about circumstances. This allows for you as the business owner to understand "temporary" situations, to then allow you to go into solutions mode to try to help your people.

 

She shares a few techniques that can help you get through these tough conversations to not only retain your customers, but to build solid relationships and open door policies to incorporate more human interactions in your business and be less robotic.

 

If you’re in need of improving your customer experience in your business feel free to book your FREE customer evaluation call below:

 

https://hello.dubsado.com:443/public/appointment-scheduler/5da3410a4386d62074c5341a/schedule

 

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@dominiquestaylor