In this episode, Dominique speaks about the currently trending phrase "Where The Money Reside" created by Durell, who is a car salesman at Richards Honda who recently went viral. Dominique provides her perspective on the catchy phrase on how to apply it to your business in relation to the customer experience. 

Dominique touches on the power in experience and retaining customers. Customer acquisition vs. customer retention, and how its more costly to get new customers than to sell to the existing customers. She shares statistics on the percentages on the increase in revenue in businesses when focusing on retention.

The main takeaway in this episode is, you may be where the money reside already and do not know it.

If you’re in need of improving your customer experience in your business feel free to book your FREE customer evaluation call below:

 

https://hello.dubsado.com:443/public/appointment-scheduler/5da3410a4386d62074c5341a/schedule

 

 

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@dominiquestaylor