What are the personal and professional characteristics of world-class executives? Through the lens of his own career with HP, Richard shares his powerful ideas on the habits, skills and behaviours of great leaders in the corporate environment. He shares his views on why humility, authenticity and vulnerability are important, plus the key soft skill of emotional intelligence. From a professional perspective, Richard shares his wisdom on managing the business, achieving the numbers and building systems and processes that support the business goals. Richard's ideas around the importance of being able to handle difficult conversations are particularly insightful when it comes to corporate leadership.