In our season finale, Aileen Allkins, CEO and Founder of Aileen Allkins Consultancy (AAC)  joins <a href='https://sabiogroup.com/people/matt-dyer/'>Matt</a> and <a href='https://sabiogroup.com/people/simon-thorpe/'>Simon</a> in the pod booth to discuss whether the Customer Service Industry is on the precipice of a paradigm shift in the way they operate or whether businesses will go back to the way they were.   <a href='https://www.linkedin.com/in/aileen-allkins/'>Connect with Aileen on LinkedIn.</a> Join the discussion on Twitter <a href='https://twitter.com/search?q=%23TheCXChat&src=typed_query'>#TheCXChat</a> <a href='https://twitter.com/MattDDyer'>@MattDDyer</a> <a href='https://twitter.com/SimonThorpe100'>@SimonThorpe100</a>

In our season finale, Aileen Allkins, CEO and Founder of Aileen Allkins Consultancy (AAC) joins Matt and Simon in the pod booth to discuss whether the Customer Service Industry is on the precipice of a paradigm shift in the way they operate or whether businesses will go back to the way they were. Connect with Aileen on LinkedIn. Join the discussion on Twitter #TheCXChat @MattDDyer @SimonThorpe100

In our season finale, Aileen Allkins, CEO and Founder of Aileen Allkins Consultancy (AAC)&nbsp; joins <a href="https://sabiogroup.com/people/matt-dyer/" rel="noopener noreferrer">Matt</a> and <a href="https://sabiogroup.com/people/simon-thorpe/" rel="noopener noreferrer">Simon</a> in the pod booth to discuss whether the Customer Service Industry is on the precipice of a paradigm shift in the way they operate or whether businesses will go back to the way they were.&nbsp; &nbsp;<a href="https://www.linkedin.com/in/aileen-allkins/" rel="noopener noreferrer">Connect with Aileen on LinkedIn.</a> Join the discussion on Twitter <a href="https://twitter.com/search?q=%23TheCXChat&amp;src=typed_query" rel="noopener noreferrer">#TheCXChat</a> <a href="https://twitter.com/MattDDyer" rel="noopener noreferrer">@MattDDyer</a> <a href="https://twitter.com/SimonThorpe100" rel="noopener noreferrer">@SimonThorpe100</a>

S2. EP10 - A paradigm shift is on the horizon for Contact Centres

A weekly podcast on all things Customer Experience (CX). During the podcast series, we'll be taking a look at the hottest topics and biggest issues faced by Customer Experience professionals right now. We'll also be inviting some of the people who make this industry tick into the ‘pod booth’ to join the debate.

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S2. EP10 - A paradigm shift is on the horizon for Contact Centres

S2. EP10 - A paradigm shift is on the horizon for Contact Centres