Welcome back to season 2 of Walk the Walk: where we continue to talk to leaders running values-based businesses. Season 2 will feature a new cohost, Jon Jones, CEO of Anthroware, and focus on the role of CX in aligning with your values - both internally and externally.

Every interaction with a brand is an opportunity to make an impression - whether it's on purpose or accidental. Great customer experience can improve all aspects of your business by intentionally fostering trust with every customer, in every interaction, every time.

• Want to win more deals? Customer experience.
• Higher profitability? Customer experience.
• Improved team culture? You guessed it - CX is vital here too.