A new approach to structure support teams in SaaS businesses. Let's look into the idea of treating support as sales, emphasizing the benefits of having support staff involved in the entire customer journey. And ultimately, making sales people into support people (or vice versa).

A new approach to structure support teams in SaaS businesses. Let's look into the idea of treating support as sales, emphasizing the benefits of having support staff involved in the entire customer journey. And ultimately, making sales people into support people (or vice versa).

S2E04 Making sales people into support people

Learn how to grow your B2B SaaS business, with data. All you have to do it put in your AirPods and listen while you drive, tend your garden, or go for a run. 

Marketplace Growth is for go-to-market teams at B2B SaaS companies. Topics include product-led growth for sales, marketing, customer success, account managers, support teams, and anyone inside your company who touches the customer. 

We're also sharing how we are building our business in the hyper-competitive product analytics space. We're using the same ideas we talk about here. So it's not just the fluffy stuff.

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Entrepreneurship

Learn how to grow your B2B SaaS business, with data. All you have to do it put in your AirPods and listen while you drive, tend your garden, or go for a run. Marketplace Growth is for go-to-market teams at B2B SaaS companies. Topics include product-led growth for sales, marketing, customer success, account managers, support teams, and anyone inside your company who touches the customer. We're also sharing how we are building our business in the hyper-competitive product analytics space. We're using the same ideas we talk about here. So it's not just the fluffy stuff.

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S2E04 Making sales people into support people

S2E04 Making sales people into support people