In this special episode, Oliver and Jason are having a Q&A Session.

Learn about the following topics:

• When I was in sales, I worked hard because I was driven to succeed and make money. But it seems like reps now don't have that same desire to put in the effort. How can I motivate them like I was motivated?

• What tools can you use to spot training needs? (KPIs, attrition, churn)

• What is an acceptable amount of turnover? Ours feels high, but it might not - not sure.

• How do I get my reps to make more calls?

Learn more about how to build your Call Center Confidence

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