What really makes a great first impression in business and why do so many professionals get it wrong without realizing it? In this episode of 2 CPAs and The Mic, Jeff Frable and Sara Mays sit down with etiquette expert Rachel Wagner to break down modern business etiquette for today's entrepreneurs, students, and professionals.

With nearly 20 years of experience, Rachel delivers clear, actionable advice on everything from confident handshakes and polished emails to virtual meeting etiquette, networking, dining dos and don'ts (including who pays), business cards, professional dress, and the impact of handwritten thank-you notes. Her core message is simple: etiquette isn't about perfection, but about awareness, respect, and making others feel valued.

Whether you're early in your career, leading a team, or mentoring the next generation, this conversation is packed with actionable tips to help you avoid common faux pas, elevate your professional presence, and be remembered for all the right reasons.