We will discuss the importance of customer experience within the hospitality industry. Pat Vella draws on her experience being the assistant to the General Manager for The Phoenicia Hotel.  Pat explains what she believes allows for effective customer experience, whilst we question how technology can be utilised for further improvements.  An uplifting discussion, putting the […]

We will discuss the importance of customer experience within the hospitality industry. Pat Vella draws on her experience being the assistant to the General Manager for The Phoenicia Hotel. Pat explains what she believes allows for effective customer experience, whilst we question how technology can be utilised for further improvements. An uplifting discussion, putting the […]

We will discuss the importance of customer experience within the hospitality industry. Pat Vella draws on her experience being the assistant to the General Manager for The Phoenicia Hotel.&nbsp; Pat explains what she believes allows for effective customer experience, whilst we question how technology can be utilised for further improvements.&nbsp; An uplifting discussion, putting the […]

S2E2: Pat Vella – 5 star customer experience: What it takes to stand out.

Sharing is part of ANCHOVY.’s DNA, that’s why we are proud to be going live with our exclusive podcasts sessions. No matter the place or time of day, find a moment to listen to these rich exchanges we want you to be part of. Guided by Benji Borg, head of our innovative marketing agency, here is your chance to learn more about successful Maltese personalities. Malta has a lot of stories to share, and our guests are the voices of this island.

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S2E2: Pat Vella – 5 star customer experience: What it takes to stand out.

S2E2: Pat Vella – 5 star customer experience: What it takes to stand out.