Welcome to Episode 24! This is part two of our discussion about Patient Experience, and in this episode, we answer the question...What is Patient Experience? Patient Experience is evidence-based and it is Brandon's belief that if caregivers truly understood what Patient Experience is, everyone would be a Patient Experience champion! Within this chat, we also explore what Patient Experience is not (hint...it's not satisfaction!). There are some great walkaways in this episode, including some for leaders.

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