Joy is a client-facing AI Engineer at IBM using generative AI for customer service, content generation, etc.

She transitioned from data scientist (traditional machine learning) to AI Engineer (generative AI).

Her internship at IBM led to a full-time role. As an account manager, she supported data center expansion projects.

At BMW, she built a predictive model for customer purchasing behavior.

Outside of work, she enjoys hobbies like pilates and ceramics to prevent burnout.