Andrea, the “Queen of Acronyms”, and I talked about: -Why saying sorry is not how to resolve conflict (and what to say instead) -What is the S.T.A.R.T. strategy and using it to resolve conflict -6 words to avoid when giving constructive feedback -A secret ninja strategy for getting people to do what you want them to do -Why F.O.R.D. is the tool you need in your toolkit https://www.facebook.com/andrea.ashcraft.9 https://www.linkedin.com/in/andrea-ashcraft-94673a12/ https://www.instagram.com/AndreaAshcraft/ http://facebook.com/TheIntrovertMind http://instagram.com/TheIntrovertMind For a 30-min discovery call and download of my book "Slay the Introvert Way" http://TheIntrovertMind.com/call