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In this episode of Small Business Survival Conversations, co-hosts Anna Steinfest and Michael Troyer explore the crucial elements of effective communication for small business owners. Understanding and mastering the use of body language, tone of voice, and word selection can significantly impact your ability to build trust, convey important messages, and engage your team and customers.

Key Topics Covered:

• Body Language (55%): Learn how your physical presence can enhance your message and build authenticity.
• Tone of Voice (38%): Discover the power of vocal tone in making your communication impactful and believable.
• Word Selection (7%): Understand the importance of choosing the right words to convey your message clearly.

Anna and Michael provide practical advice on how to match your communication approach to the importance of your message. They discuss when to use in-person communication for maximum impact, how to effectively use visual and verbal communication in online settings, and the appropriate times to rely on written communication.

Tune in to gain valuable insights and techniques that will help you improve your communication skills and drive success in your small business.