February 04, 2025

S3 E03: Ken Murai, Founder and CEO of FacilGo

40 minutes

In this episode, Dom chats with Ken Murai, founder of Facilgo, about his journey from creating OpsTechnology to innovating with Facilgo, and how centralized maintenance is transforming multifamily operations. They dive into the evolution of maintenance technology and how adopting techniques from single-family and scattered-site portfolios can unlock efficiencies in multifamily. Key topics include:

OpsTechnology’s Legacy: How Ken’s earlier work revolutionized procurement in multifamily and influenced his approach to Facilgo.

Centralization in Maintenance: Breaking down the process from intake and triage to scheduling, outsourcing, and feet-on-the-street execution.

Leveraging AI and Technology: The role of AI in intake, triaging, and scheduling, along with route optimization for scattered-site portfolios.

Service Request Avoidance: Empowering residents with self-help options to minimize unnecessary service calls.

Future Trends: Speculating on the end-state of centralized maintenance and how geographic consolidation and centralized triage functions will shape multifamily operations.

Sponsors for this episode:

⁠Snappt⁠ - Fraud Detection and Income Verification

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Connect with Dom Beveridge (Principal, 20for20) via LinkedIn, or email to [email protected].

Our theme, “Beautiful Geometry” by Phish Funk is licensed under a Attribution-NonCommercial 3.0 International License.

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By Dom Beveridge

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