In this episode, Dom sits down with Ray Hespen, CEO and co-founder ofProperty Meld, to discuss how his industrial engineering background shaped his approach to multifamily maintenance. They dive into strategies for centralizing maintenance, leveraging data, and integrating AI to improve operations and resident experiences. 

Key topics include:

• How Ray’s background in manufacturing and process engineering informed Property Meld’s approach to innovating maintenance operations.
• Why Ray sees scattered-site portfolios as a model for maintenance optimization in multifamily.
• How data capture is critical for decision-making and improving technician and vendor efficiency.
• The emerging role of AI in triage, dispatch, and logistics to streamline maintenance processes and optimize resources.
• How to blend W2 employees and third-party vendors, focusing on specialization to drive efficiency and reduce costs.
• The role of performance-based compensation and real-time metrics in motivating teams and driving better maintenance outcomes.
• Proactive maintenance models, self-healing properties, and the potential for AI-driven decision-making to transform the industry.

This season of Tech Talk with 20for20 is brought to you by our season sponsors are⁠Snappt⁠ - Fraud Detection and Income Verification andBest Egg Flexible Rent.

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Connect with Dom Beveridge (Principal, 20for20) viaLinkedIn, or email to[email protected].

Our theme, “Beautiful Geometry” byPhish Funk is licensed under aAttribution-NonCommercial 3.0 International License.