Management Under Construction

S3 E1 Crisis Planning: Essential Steps for Every Business with Dave Oates

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Crisis Management, PR Communication, Social Media, Brand Trust, Internal Communication, Crisis Planning, Construction Industry, Transparency, Employee Engagement, Training

In this conversation, Dave Oates discusses the critical importance of crisis communication for businesses, particularly in the construction industry. He emphasizes the need for proactive planning and effective internal communication to navigate crises successfully. The role of social media in shaping public perception and the necessity of building brand trust before a crisis are also highlighted. Oates shares insights on handling major incidents, the balance between transparency and legal concerns, and the value of training for crisis management. Ultimately, he advocates for organizations to invest in crisis preparedness to protect their reputation and maintain operations during challenging times.

takeaways

  • Crisis moments test executives' ability to communicate authentically.
  • Planning for crises is essential for all businesses.
  • Social media can be both an opportunity and a hindrance.
  • Building brand trust is crucial before a crisis occurs.
  • Internal communication is key during a crisis.
  • Transparency can prevent speculation and rumors.
  • Training for crisis management is vital for organizations.
  • Proactive communication can mitigate damage during crises.
  • Trust is a valuable asset that can be lost quickly.
  • Crisis preparedness should be a priority for all businesses.

    • Chapters

    00:00 Navigating Crisis Moments in Business
    02:56 The Importance of Crisis Communication Planning
    05:53 The Role of Social Media in PR
    08:45 Building Brand Trust Before a Crisis
    11:46 Effective Internal Communication Strategies
    14:51 Handling Major Incidents and Accidents
    17:37 The Balance Between Transparency and Legal Concerns
    20:40 Training for Crisis Management
    23:38 The Value of Proactive Communication
    26:37 Conclusion and Resources for Crisis Preparedness

    Contact Dave:

    www.publicrelationssecurity.com

    [email protected]

    https://www.linkedin.com/in/davidoates/

     

     

     

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    Management Under ConstructionBy Dee Davis