In part one of Revamping Your Customer Experience with A.C.E The Journey, we talked about two different scenarios of real-life interior product companies. We walked through a little bit of their customer journey, some things they were struggling with, and how those struggles can tie into the A.C.E The Journey, our proprietary method at Thrive In Design.

In this second and last part, we will go over two more scenarios. As a reminder, these are real companies that Nicole has encountered over her career in the interior design industry. If the scenarios resonate with you, let’s start the conversation on how your interior product company can begin to revamp the customer journey and experience. 

Ready to jump in?

Key Highlights from the Episode:

[00:01] Episode intro and overview 

[01:58] What we talked about in part one 

[03:14] Scenario One: Interior Product Company Orange

[04:44] A quick recap of what A.C.E The Journey is

[06:07] Company Orange A.C.E analysis and recommendations

[13:15] Scenario Two: Interior Product Company Apple

[15:56] Company Apple A.C.E analysis and recommendations 

[21:30] A quick recap and call to action

• A lot of interior product companies crumbled when the pandemic hit because they could not effectively pivot from in-person interactions to online.

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