I interview a longtime Dr. Deming fan and early DevOps pioneer in this episode. Donna has a similar background to mine, where we both worked before the age of clouds and modern infrastructure. You are going to enjoy this podcast. Here are some links for follow-up knowledge.

Donna Knapp Linkedin

ReCommoning: Transitioning Organisations with Jabe Bloom

The Visible Ops Handbook

TRADE-OFFS UNDER PRESSURE: HEURISTICS AND OBSERVATIONS OF TEAMS RESOLVING INTERNET SERVICE OUTAGES

What Would Deming Do