Your business is growing. So why does it feel like it's about to fall apart?

Katrina Purcell kicks off a brand-new four-part series with Faith Morris — ops strategist and the self-described "second brain" for online service businesses that have outgrown their duct-tape systems. In this first episode, Faith walks through her signature Ops Diagnostic: the exact process she uses to pinpoint where a business is actually bottlenecking, instead of guessing at what "feels" broken.

In this episode, we cover:

• The Social Media Effect: Why the gap between your polished Instagram post and your actual overwhelmed reality is the first sign you've outgrown your current systems.
• Inside the Ops Diagnostic: Faith's process for interviewing not just the founder, but the entire core team, to uncover where the business is really breaking down.
• You Are Your Team, Your Team Is You: Why familiarity on a long-tenured team can hide operational leaks nobody's talking about.
• The Triage Skill: A simple two-column exercise (impact vs. urgency) that gives maxed-out founders a real diagnostic tool, not just another to-do list.

Memorable Quote: "Everybody thinks everything that's urgent is important, and it's not." — Faith Morris

🎙️ ABOUT THE GUEST

When Faith Morris and her husband moved back to the States after eight years in Australia, they had two kids under two, no income, and one very dusty dream: start a masonry business. He had the hands. She had the Google Sheets.

They had no idea what they were doing. But within a year, they were booked out for nine months — including winter — and fully profitable in six. Not because they had the best bricks (they didn’t), but because their operations were tight, the client experience was next-level, and nothing fell through the cracks.

What Faith didn’t realize at the time was that she had been her own first operations client. And the results were undeniable.

She’s always had a brain for systems. Long before the business, Faith had been managing multi-million dollar disability support budgets, running summer camps, working in hospitality, and generally living inside logistics. She sees how things connect before most people finish explaining the problem.

But being good at ops isn’t enough — especially when you’re building a business with limited capacity and a life that doesn’t stop for a to-do list.

That’s why she started Remote Ops Partner: to support overextended entrepreneurs who are doing the absolute most (and then some), and help them build businesses that actually support their lives — not drain them.

Faith isn’t another checklist-obsessed systems pro. She’s the strategic second brain who shows up with a whiteboard, a plan, and a snack. She’ll lovingly call out your 94-tab chaos and co-create the infrastructure that finally makes your business feel doable again.

Because if you’re not excited about your business anymore… what’s the point?

Work with Faith: www.faithemorris.com

LinkedIn: https://www.linkedin.com/in/faithelizabethmorris/

Instagram: https://www.instagram.com/remote.ops.partner

Threads: https://www.threads.com/@remote.ops.partner

🚀 ABOUT MANAGED CHAOS

Managed Chaos is the podcast for startup founders, COOs, and leaders who are tired of the fluff. We give you the startup business rundown in less time than it takes to get to work. Hosted by Katrina Purcell.

🔗 CONNECT WITH US

Website: www.themanagedchaospodcast.com

LinkedIn: https://www.linkedin.com/in/katrina-purcell

Instagram: https://www.instagram.com/managedchaospodcast

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