In this episode, Joe Saunders discusses the 7 key mistakes organisations and companies make when trying to implement workplace violence prevention or customer aggression management initiatives.

S3. Ep. 4: Organisational mistakes in managing customer aggression

The internet‘s leading podcast on violence prevention and management. Joe Saunders is a leading expert in workplace violence and verbal de-escalation, as well as a lifelong martial artist. On this show, Joe interviews global thought leaders and legends of the self-protection, martial arts and threat assessment community and also provides his own take on how we can keep our families and communities safe.

This show exists #fortheprotectors, aiming to inform and equip anyone who seeks to create safety for others.

Managing Violence Podcast is brought to you by Australia’s leading integrated risk consultancy, Risk 2 Solution.

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The internet‘s leading podcast on violence prevention and management. Joe Saunders is a leading expert in workplace violence and verbal de-escalation, as well as a lifelong martial artist. On this show, Joe interviews global thought leaders and legends of the self-protection, martial arts and threat assessment community and also provides his own take on how we can keep our families and communities safe. This show exists #fortheprotectors, aiming to inform and equip anyone who seeks to create safety for others. Managing Violence Podcast is brought to you by Australia’s leading integrated risk consultancy, Risk 2 Solution.

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S3. Ep. 4: Organisational mistakes in managing customer aggression

S3. Ep. 4: Organisational mistakes in managing customer aggression