Managed Chaos Podcast

S3 Ep 7 Fighting Fair (Conflict Resolution Protocol)


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If you aren't fighting with your co-founder, you probably aren't being honest. The goal isn't to stop fighting; it's to stop the fight from torching the company.This week, Katrina Purcell and Annie Garofalo continue their four-part series on co-founder relationships. This week, we get tactical. Using Annie's conflict resolution toolkit, we get into the details of how to have difficult conversations with your co-founder without destroying your relationship.In this episode, we cover:

  • Healthy vs. Toxic Conflict: How to define what "toxic" means in your dynamic—because what feels like healthy debate to one person might feel like aggression to another.
  • The "Safe Word" Protocol: How to operationalize the timeout—establishing a code word to pause heated conversations before they spiral.
  • The Danger of Triangulation: Why venting to employees about your co-founder destroys culture—and where founders should vent instead.
  • The Speaker-Listener Exercise: A structured weekly check-in format with four questions that create space for appreciation, pinches, existential concerns, and asks for support.
  • Neurobiology of Conflict: What happens to a founder's brain under stress—and the one simple hack to repair damage when you inevitably snap.

Memorable Quote: "I can't tell you how many chiefs of staff and early hires come to me and say, 'My co-founders really need you.' That's almost a failure mode—whatever conflict they're having has permeated the team. It's become obvious." — Annie Garofalo🎙️ ABOUT THE GUEST Annie Garofalo (Stanford MBA +MA, Harvard BA) is a leading expert in founder relationships and co-founder conflict, supporting 100+ seed through Series A teams over the past five years. She built research and advisory practice Confidante by fusing entrepreneurship, organizational behavior, and relationship therapy, and works with select VC funds and accelerators (including YC, Flourish, Antler) to support founding teams across their portfolios.Connect with Annie: https://www.linkedin.com/in/annie-garofalo/Confidante: https://www.confidante.info/Partnership agreement program: https://drive.google.com/file/d/1T7XCS9_gmifomvF0QugMaQj2shgZ1fqs/view Cofounder Mode Cards: https://cofoundermode.io/Blog / Newsletter on Founding Team Health: https://confidante.substack.com/Podcast: How I Met My Cofounder: https://podcasts.apple.com/us/podcast/how-i-met-my-co-founder/id1723885564 🚀 ABOUT MANAGED CHAOSManaged Chaos is the podcast for startup founders, COOs, and leaders who are tired of the fluff. We give you the startup business rundown in less time than it takes to get to work. Hosted by Katrina Purcell.🔗 CONNECT WITH USWebsite: www.themanagedchaospodcast.com LinkedIn: https://www.linkedin.com/in/katrina-purcell/ Instagram: https://www.instagram.com/managedchaospodcastSpecial Offer from Pobl.ioOutsourcing your US tech talent should not be hard. With pobl.io you will get high-quality teams on demand and enjoy huge cost savings for your business. Try it now at pobl.io. Mention the amazing Managed Chaos when you email us and get a free market data report.Loved this episode? Hit the "Follow" button so you don't miss our next episode.

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Managed Chaos PodcastBy Katrina Purcell