With more than 3 decades of senior experience working with some of the UK’s most well known brands including Ecco shoes, Mothercare and more recently Norwich City football club. Stephen Balmer-Walters hands on and customer-centric approach make him one of the most widely respected consultants in Europe. Poor communication is the catalyst of so many problems and Stephen joined us on the show to tell us all about how personal and meaningful relationships are the lifeblood of thriving businesses today.