In this episode, AB sits down for an engaging discussion with Thimaya Subaiya, Cisco’s SVP, Chief Customer Experience Officer, who shares the hallmarks of a great customer experience and why he believes that consistency is key in every customer interface. Subaiya also discusses what’s top of mind as he looks to the future of CX; the importance of allyship to his team's success; and why building furniture helps him relax and connect with his daughters.