Dr. Lauren Vargas focuses a lot of her work with institutions on the strategy and design of their digital ecosystem -- including how to engage and build communities. This was increasingly important with the pivot to digital programs in the pandemic and our conversation explores best practices for engaging and empathizing with that community; how to remain relevant and grow; and how to create a community pact that creates norms and expectations for the members.

Dr. Lauren Vargas, is owner of the consultancy, Your Digital Tattoo and a One-by-One research associate with the University of Leicester.