Reflections on Management

S3E01 - Planned Change and the 'Story of the Four Commanders'


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There is more than one way to accomplish a goal -- indeed, Katz and Kahn gave this concept a name – equifinality. But some organizations find themselves routinely switching change strategies, especially those that turn over leadership routinely. They enter thinking there is a ‘right’ or ‘better’ way to do this, but does such a thing really exist?

In this episode, I apply a book chapter by Robert Chin and Kenneth Benne to show that all strategies have strengths and vulnerabilities. The moral of the 'Story of the Four Commanders' is to mitigate the vulnerabilities.
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Reflections on ManagementBy Tom Galvin