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S3E06 - Why Hyper-Personalisation and Omnichannel Support is the Future of CX - Nitin Somalaraju, Tech Mahindra
Nitin Somalaraju is a Conversational AI, Product Manager at Tech Mahindra and comes with over 9 years of IT and Management experience in Software Development Life Cycle (SDLC), business product management, and data-driven decisions. At Tech Mahindra Nitin works as a Product Manager for the Conversational Intelligence & Automation platform (Sayint), and his role requires him to work closely with the Product Design, Development, Marketing & Sales team to create a Product strategy & Implementation plan.
We cover:
- How conversational AI has helped Customer Support?
- What metrics should you keep in mind to effectively track customer sentiment?
- Where is the Conversational AI space heading in the next 2 years?
- What to keep in mind while investing in a AI chatbot?
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By Verloop.ioNitin Somalaraju is a Conversational AI, Product Manager at Tech Mahindra and comes with over 9 years of IT and Management experience in Software Development Life Cycle (SDLC), business product management, and data-driven decisions. At Tech Mahindra Nitin works as a Product Manager for the Conversational Intelligence & Automation platform (Sayint), and his role requires him to work closely with the Product Design, Development, Marketing & Sales team to create a Product strategy & Implementation plan.
We cover:
- How conversational AI has helped Customer Support?
- What metrics should you keep in mind to effectively track customer sentiment?
- Where is the Conversational AI space heading in the next 2 years?
- What to keep in mind while investing in a AI chatbot?