Dinesh Pai, in his 8+ years career, has honed many roles and comes with expertise in Business Development and Operations, primarily in the Fintech space. From his role at Founder’s Office at Zerodha to other senior positions at companies like Rainmatter and EY, he is committed to driving change with a bias to action. 

In this episode of The Twenty Minute Moat, we cover: 

• What does customer support at Zerodha look like
• How to optimise support with a customer-centric feedback loop
• How to create a CX strategy that’s built on trust and strong bonds
• How do support teams deal with users reaching out on multiple platforms 
• What is the future of customer support and automation in the next few years