Juxtaposed against some software of the 90s like Microsoft Access, Lotus Notes, and Visual Basic, there is a distinct contrast in our current world. Malcolm argues that with today's fixation on Continuous Deployment, software has become static, brittle, and inflexible. In this episode, we talk about how users have consequently become disempowered. Why have we have created a culture so dependent on developers? What is the hidden cost of this incrementalism? And, how can we redistribute agency to users again?