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In today’s episode, we discuss how you can set your business apart by recognizing and empowering your front-line staff during a crisis. 

Key Takeaways:

• An empowered culture is built over time
• Clearly articulate what concessions can be offered to customers
• Trust your teams to use their best judgement to solve problems
• Recognition will remain a valuable motivator 
• Be flexible and listen to your staff
• Maintain a positive attitude - it starts with you!

Have you had a great customer service experience recently? Let us know, email us at [email protected] or [email protected]