The Leadership Exchange

S3E6: Building Trust - The Foundation of Effective Leadership Training with Derek Crager


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Derek Crager shares his journey from skilled tradesperson to creating Amazon's highest-rated leadership training program, drawing on his unique perspective as someone diagnosed with autism, ADHD, and dyslexia at age 50. Here are some of the highlights of this episode with Derek.

• Building relationships and establishing trust before transferring knowledge is the foundation of effective training
• Psychological safety is crucial for team members to feel comfortable communicating openly without fear
• Understanding personality differences helps leaders adapt their approach using the "platinum rule" - treat others as they want to be treated
• Reducing Amazon's attrition rate from 83% to 31% saved $152 million in the first year
• Bridging the gap between operations and maintenance teams through communication creates benefits for everyone
• AI should enhance human capabilities rather than replace jobs - "someone with AI will always outperform someone without AI"
• Focus on solving real problems rather than implementing technology solutions for non-existent issues
• Good leaders develop their team members not just to work for them but to lead their own teams

Some of Derek's information below:
Derek Crager Founder & CEO of Practical AI

[email protected] 

Phone: +1.317.796.9825 

Pocket Mentor - Revolutionizing Workforce Training

Pocket Mentor

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