This season of Tech Talk with 20for20 begins with a fundamental question: why is fraud such a difficult problem for multifamily operators to solve? Dom Beveridge is joined by three experts, Jamie Borodin  (Docuverus), Mark Fiebig (Payscore) and Tim Ray (Verifast), to break down what makes this problem uniquely complex, and why so many operators underestimate it.Fraud prevention, they explain, is not a single task but a constantly moving target shaped by technology, incentives, and human behavior. The discussion explores:

• The fundamentals of fraud - understanding the difference between first-party, third-party, and synthetic fraud, and why most issues stem from falsified or edited documents rather than stolen identities.
• Managing acceptable risk - the balance between minimizing bad debt and maintaining occupancy, and why different asset classes require different levels of strictness.
• Technology philosophies - the divide between document-first and bank-linking-first approaches, and why most effective solutions use both to separate the “fast lane” for good applicants from slower lanes for those who need deeper scrutiny.
• The growing challenge of organized fraud - how social media, AI tools, and “fraudpreneurs” have industrialized deception.
• Why we need specialist providers - what are operators getting from their best-of-breed providers that they can’t get from their PMS or platform suppliers?

Sponsors for this episode:

Western Reporting, resident screening and income verification  by Inhabit

EliseAI, AI-driven automation that helps streamline communications and improve operational efficiency.

To get access to the latest 20for20 articles, papers and news about forthcoming events, subscribe to our blog at 20for20.com.

Connect with Dom Beveridge (Principal, 20for20) via LinkedIn, or email to [email protected].

Our theme, “Beautiful Geometry” by Phish Funk is licensed under a Attribution-NonCommercial 3.0 International License.