We chat to Samantha Crawley, CEO of Bracebridge Care and Director of The Outstanding Society.  

She talks about why registered managers strive for Outstanding, and the impact of the culture of a service on CQC ratings. Samantha also shares some great ideas about how to tackle difficult team dynamics and she how uses an assessment centre approach to help with recruitment. You can also find out why she gives a free audio book subscription to managers in all her homes.  

Resources

• Culture toolkit