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If you are like me, you've fumbled through giving apologies or you have been given an apology that really wasn't an apology. Neither feel great!
What do you do?
Today's micro episode guides you through some tips (learnt over the years) that will help you avoid the crash and burns of messed up apologies.
To view this micro episode on YouTube click below:
https://youtu.be/UuVNpNGgr-w