With guests Dean Ballard, Head of Data; Isabel Varey, Director of Housing Service Development and Becky Palmer, Neighbourhoods Peer Leader at Stonewater we discuss how Tenant Satisfaction Measures (TSMs), are shaping our customer offering and operations. TSMs are designed to improve the sector for customers and we want to understand how Stonewater is using technology to adhere to the new measures and how they are recorded. 

In addition, we hear how Stonewater has developed a digital roadmap within the business, more about the vision for that and developing the customer portal - MyHome - the digital poverty working group and other things our guests would like to see social housing incorporate into their customer offering.