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S4e15 The Managing Trust Edition with Peter Lavers
James chats with Peter Lavers, the co founder and director of Customer Attuned Limited, an expert and IBM futurist in CRM and Customer Experience Management. He is recognised as a top influencer in that subject.
They discuss quality at Rolls Royce and Bentley, getting the basics right, channel shift, managing transitions, managing trust and values driven business.
Contact Peter:
Web: customerattuned.com
Twitter: @peterlavers
LinkedIn: linkedin.com/in/peter-lavers-611b79
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By James Nathan
5
66 ratings
James chats with Peter Lavers, the co founder and director of Customer Attuned Limited, an expert and IBM futurist in CRM and Customer Experience Management. He is recognised as a top influencer in that subject.
They discuss quality at Rolls Royce and Bentley, getting the basics right, channel shift, managing transitions, managing trust and values driven business.
Contact Peter:
Web: customerattuned.com
Twitter: @peterlavers
LinkedIn: linkedin.com/in/peter-lavers-611b79