We all have crucial conversations from time to time whether it be in our personal or professional lives. At work, these conversations can range from sharing tough feedback with a colleague, talking about compensation or performance concerns with your manager, or talking to an upset or frustrated client or customer. These conversations are "crucial" because they are typically conversations between two (or more) people where the stakes are high, opinions are varied, and emotions are running strong. In this episode, we'll give you a few tried and true best practices to help you communicate more effectively during these types of conversations so you can navigate through them successfully.

FOLLOW-UP RESOURCES:
BOOK: Crucial Conversations